8x8

8x8 is a cloud-based unified communications platform that provides voice, video, chat, and contact center solutions for businesses of all sizes.

Capabilities

• Send and receive SMS messages with delivery status tracking
• Manage contact center agents, queues, and call routing
• Access historical reporting data for agents and interactions
• Control call recording with pause and resume functionality
• Provision and manage users via SCIM 2.0 API
• Integrate CRM data for customers, cases, and follow-ups

Resources

• Developer Portal
• API Products Overview
• Contact Center APIs
• Statistics Reporting API
• SCIM User Provisioning