Chorus

Chorus is a cloud-based conversation intelligence platform that captures, transcribes, and analyzes sales calls, meetings, and customer interactions using AI. It automatically records audio and video calls, providing real-time transcription and actionable insights to sales teams.

This integration enables AI agents to access call transcriptions, meeting recordings, engagement metrics, sentiment analysis, and deal intelligence to enhance sales coaching, compliance monitoring, and team productivity.

Capabilities

• Call recording and transcription from sales conversations and meetings
• Real-time engagement insights including talk ratios and sentiment analysis
• Competitor mentions and risk detection within customer conversations
• Sales coaching and performance analytics with customizable scorecards
• Deal intelligence and at-risk deal identification for sales optimization
• Integration with CRM, calendar, and collaboration platforms for seamless workflows

Resources

• Official API Documentation
• ZoomInfo Chorus Product Page