Dialpad

Dialpad is a cloud-based unified communications platform that provides voice, video, messaging, and contact center capabilities. Its comprehensive APIs enable developers to build feature-rich applications that integrate seamlessly with Dialpad's communication infrastructure.

This integration allows AI agents to access Dialpad's communication APIs, including call routing, SMS messaging, analytics, and AI virtual agent capabilities to enhance customer engagement workflows.

Capabilities

• Call routing and management via APIs
• SMS messaging integration for text communication
• Real-time event subscriptions for calls, SMS, and agent status
• AI Virtual Agent API for intelligent agent assistance
• Analytics and stats APIs for performance insights
• Contact and user management
• WebSocket support for real-time event streaming
• Click-to-dial (Mini Dialer/CTI) functionality

Resources

• Official API Documentation
• API Reference
• OAuth Integration Guide