Dialpad (Sandbox)

Dialpad Sandbox is a dedicated testing environment for Dialpad's cloud-based unified communications platform. Use this sandbox environment to safely test and develop integrations with Dialpad's voice, video, messaging, and contact center capabilities without affecting production data or systems.

This sandbox integration provides the same comprehensive APIs as the production Dialpad environment, enabling developers to build and thoroughly test feature-rich applications before deploying to production.

This integration allows AI agents to access Dialpad's communication APIs, including call routing, SMS messaging, analytics, and AI virtual agent capabilities to enhance customer engagement workflows.

Capabilities

• Call routing and management via APIs
• SMS messaging integration for text communication
• Real-time event subscriptions for calls, SMS, and agent status
• AI Virtual Agent API for intelligent agent assistance
• Analytics and stats APIs for performance insights
• Contact and user management
• WebSocket support for real-time event streaming
• Click-to-dial (Mini Dialer/CTI) functionality

Resources

• Official API Documentation
• API Reference
• OAuth Integration Guide