EvaluAgent

EvaluAgent is an AI-powered quality assurance and performance management platform designed for contact centers. It automates the evaluation of customer interactions across all channels (calls, emails, chat, and tickets) using intelligent scorecards and real-time coaching tools.

This integration enables AI agents to programmatically access contact center data, manage agent performance metrics, and retrieve conversation analytics for advanced analysis and automation workflows.

Capabilities

• Access contact center conversations and interaction data
• Retrieve and manage automated quality assurance evaluations
• Query agent performance metrics and scorecard results
• Analyze customer interaction patterns across multiple channels
• Automate agent coaching and performance reporting workflows

Resources

• EvaluAgent API Documentation
• EvaluAgent Support & Integrations