Gorgias

Gorgias is an AI-powered customer support platform that unifies customer interactions across multiple channels (email, SMS, chat, social media) in a single inbox. It provides intelligent customer service automation, ticketing, and knowledge management capabilities for e-commerce and SaaS businesses. AI agents can leverage Gorgias to manage customer conversations, automate responses, access customer history, create and manage support tickets, and generate insights from customer interactions using machine learning-powered features.

Capabilities

• Manage customer conversations and support tickets across multiple channels
• Create, update, and close support tickets
• Access customer history and interaction records
• Send and receive messages via email, SMS, chat, and social media
• Automate customer service workflows and responses
• Extract customer data and create customer profiles
• Access knowledge base and help documentation
• Generate support analytics and customer insights
• Leverage AI-powered suggested responses and automation

Resources

• API Reference
• Developer Portal
• REST API Documentation
• Developer Resources