Help Scout Docs

Help Scout Docs is a knowledge base platform that enables organizations to create self-service help centers without coding. The API allows you to programmatically manage documentation content, control access permissions, and integrate knowledge base functionality into AI agents and applications.

Capabilities

• Article Management: Create, update, retrieve, search, and delete articles in your knowledge base
• Content Organization: Manage categories and collections to organize documentation hierarchically
• Access Control: Control visibility of articles and restrict access via API-based authorization
• Asset Management: Upload and manage images and files for use in articles
• URL Redirects: Create and manage redirects for moved or renamed content
• Multi-Site Support: Manage multiple documentation sites from a single API connection
• Search Integration: Power AI agents and chatbots with searchable knowledge base content
• Analytics Tracking: Track visitor metrics, trending topics, and content gaps through integrated reporting
• JSON API: RESTful JSON-based API with rate limiting and pagination support
• ISO8601 Timestamps: All date/time values returned in UTC timezone format

Resources

• Help Scout Docs API Documentation
• Help Scout Docs Product