Incident.io

Incident.io is a modern incident management platform that enables teams to respond to and resolve operational incidents efficiently. It provides incident tracking, on-call scheduling, escalation policies, alert routing, and a comprehensive service catalog with custom fields and automation capabilities.

AI agents can leverage this integration to automate incident lifecycle management by creating and updating incidents, managing alert routing, accessing incident history, querying the service catalog, and integrating with external monitoring and alerting systems for intelligent incident response automation.

Capabilities

• Create, read, update, and manage incidents with full lifecycle control
• Track incident statuses, types, roles, and custom field values
• Process and route alerts from external monitoring systems
• Access and configure on-call schedules with overrides and escalation paths
• Query and maintain the service catalog with custom entries
• Retrieve incident attachments, memberships, and timeline events
• Access audit logs and incident history for compliance and analysis
• Configure webhooks for real-time incident event notifications
• Manage incident follow-ups and post-incident tasks

Resources

• Incident.io API Documentation
• Help Center