Intercom

Intercom is a customer communication platform that enables businesses to connect with customers through a unified inbox, live chat, email, and automated messaging. The Intercom REST API provides programmatic access to manage customer interactions, conversations, support operations, and customer data.

AI agents can use this integration to:

• Retrieve and manage customer conversations and conversation history
• Create and update customer contacts and company information
• List and manage support tickets and ticket operations
• Send automated messages and replies to customers
• Access customer segments and attributes
• Query help center articles and internal articles
• Generate AI-powered content suggestions
• Track customer events and data attributes
• Manage tags, teams, and admin operations

Capabilities

• Contact Management: Create, read, update, and manage customer contacts, companies, and visitor information
• Conversation Management: Access conversation history, create messages, and manage conversation threads
• Ticket Support: Create, update, and manage support tickets with custom attributes and states
• Messaging: Send automated messages, notes, and replies to customers
• Content Management: Access and manage help center articles, news, and internal documentation
• Segmentation: Query and utilize customer segments for targeted communication
• Data Management: Track custom data attributes, events, and export reporting data
• Admin Features: Manage admins, teams, away status reasons, and IP allowlisting
• AI Capabilities: Generate AI-powered content suggestions and recommendations

Resources

• Intercom REST API Reference
• REST API Guide
• Make an API Call
• OpenAPI Specification
• Developer Hub