Kustomer

Kustomer is a unified customer service platform that enables organizations to manage customer interactions across multiple channels. It provides a comprehensive suite of APIs for customer management, conversation handling, knowledge base management, and workflow automation.

AI agents and applications can leverage Kustomer's API to automate customer service workflows, manage customer data, handle support conversations, and integrate customer service operations with external systems. This enables intelligent routing, automated responses, and seamless data synchronization across your customer service ecosystem.

Capabilities

• Customer Management - Create, retrieve, update, and manage customer profiles with support for bulk operations and customer merging
• Conversation Handling - Build, modify, and manage support conversations with messages, attachments, notes, and tags
• Message Processing - Send and receive messages across multiple channels with full threading support
• Knowledge Base - Manage help articles, categories, forms, and themes for self-service support
• Queue Management - Configure work distribution, queue rules, and user statuses for efficient workload management
• Workflow Automation - Create and manage automated processes with variables, triggers, and error handling
• Custom Objects - Define and manage custom data structures (KObjects) for organization-specific needs
• Webhooks & Events - Access webhooks, email hooks, and form hooks for real-time event notifications
• Business Operations - Manage brands, schedules, audit logs, and perform bulk operations

Resources

• Official API Documentation
• Getting Started Guide
• API Reference Docs
• Help Center