Loop Returns

Loop Returns is a comprehensive returns management platform that helps e-commerce merchants streamline their reverse logistics operations, manage exchanges, and optimize costs across the entire returns workflow. The platform provides automation capabilities to reduce manual handling while maintaining control and visibility throughout the returns process.

AI agents and automation systems can leverage the Loop Returns API to automate returns processing, retrieve return information for intelligent decision-making, manage exchanges based on customer interactions, and trigger notifications through webhooks for real-time updates. This enables AI-powered customer service systems to handle returns inquiries autonomously while improving customer satisfaction and retention.

Capabilities

• Return Management API: Create, retrieve, update, and process returns with support for return status tracking and lifecycle management
• Shipping Label Generation: Queue and retrieve shipping labels asynchronously with tracking numbers, carrier information, and PDF links
• Return Actions: Cancel returns, flag items for review, close returns, manage return notes, and generate customer access deep links
• Item Assessment: Grade items and assign disposition outcomes for received returns
• Exchange Management: Facilitate product exchanges and manage cart operations for replacement orders
• Advanced Shipping Notices (ASN): Retrieve shipment notifications and tracking information across defined timeframes
• Webhook API: Programmatically subscribe to return events, label updates, shipment notifications, and other operational triggers
• Destination Configuration: Manage return destinations, blocklists, and allowlists to control return eligibility
• Data Retrieval: Pull comprehensive return lists, detailed return information, and operational reports
• Third-Party Integration: Compatible with Happy Returns pickup locations and various third-party label providers

Resources

• Loop Returns Official Documentation
• API Reference Guide
• Integration Guides
• Developer Support