Plain

Plain is a customer support platform with a fully exposed GraphQL API that powers the entire interface. The API provides no-limitation access to customer management, support threading, messaging, and automation capabilities.

AI agents can leverage Plain's API to automate support workflows, manage customer interactions, create and resolve support tickets, and integrate customer communication across multiple channels including email and Slack.

Capabilities

• Create, retrieve, and manage customer records and groups
• Create and manage support threads with status tracking and assignments
• Send and receive messages across email and integrated channels
• Add events and labels to organize customer interactions
• Upload attachments programmatically for messages and events
• Manage service level agreements and customer tier assignments
• Handle multi-tenant operations and company associations
• Access comprehensive customer data through GraphQL

Resources

• Plain Documentation
• Plain Quickstart Guide