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ServiceNow

oauth2

ServiceNow is a cloud platform for digital transformation that provides IT Service Management (ITSM), business process automation, and enterprise workflow capabilities. It enables organizations to manage incidents, changes, problems, and service requests through a unified ticketing system.

AI agents can leverage ServiceNow to automate ticket creation, update incident statuses, retrieve ticket information, manage change requests, and provide intelligent incident routing and resolution assistance across your IT infrastructure.

Capabilities

  • Create, read, and update incidents and service requests
  • Manage change requests and approval workflows
  • Query and filter tickets with advanced search capabilities
  • Bulk update incident priorities and statuses
  • Export incident data in multiple formats
  • Retrieve organizational and user information
  • Automate ticketing workflows and escalations
  • Track problems and identify root causes

Resources

About

Auth Type
oauth2
Documentation
https://developer.servicenow.com/dev.do#!/reference/api/xanadu/rest/