Zoho Desk

Zoho Desk is a cloud-based customer support and ticketing platform that helps teams manage customer interactions across multiple channels. It provides APIs to manage tickets, contacts, accounts, and activities, enabling automation and integration with other business applications.

This integration empowers AI agents to create, update, and retrieve support tickets and customer information, automate ticket workflows, and gather customer interaction history for intelligent assistance and decision-making.

Capabilities

• Create, read, update, and manage support tickets across multiple channels
• Manage and retrieve customer contact information and accounts
• Track ticket history, activities, and customer interactions
• Automate ticket workflows and assignments
• Retrieve and update custom fields and modules
• Access organizational data and reporting information

Resources

• Zoho Desk API Documentation
• Developer Portal